Arts and craft supply store, exhibition space, cafe,
kids art club, adult workshops and general place of artistic awesomeness!

Privacy Policy

Privacy Policy – May 2018

At Truro Arts Company, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our store, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check with us or on our website page occasionally to ensure that you’re happy with any changes.

Any questions regarding this Policy and our privacy practices should be sent by email to arts@truroartscompany.co.uk or by writing to Truro Arts Company, 26 River St, Truro, TR1 2SJ. Alternatively, you can telephone 01872 240 567

What we need:
Cornwall Arts Ltd trading as Truro Arts Company, will be what is known as the ‘Controller’ of the personal data you provide to us. Cornwall Arts Ltd registration number is xxx and its registered address is Peat House, Newham Lane, Truro TR1 2DP.

Unless otherwise agreed with you, we will mainly collect basic personal data about you, which does not include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include the likes of your name, home address, contact number, email address and interests. In relation to some of our specific workshops way may collect information such as date of birth and other information which shall be clearly stated.

Why we need it:
We need to know basic personal data in order to provide you with the service you have engaged us to provide. An example is where you have signed up your child for the Children’s Art Club, and we need to record their details to enrol them onto the course and have on file information relating to Emergency numbers and Doctors details.

What we do with it:
All the personal data we hold about you will be processed by our staff in the store and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this. Please be aware however that your information may be stored on a cloud-based system such as Dropbox.
We take all reasonable steps to ensure that your personal data is processed securely.
We may use your information to:
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about workshops, promotions and events

How long we keep it:
We will generally keep your personal data on file until such time we feel it is no longer required for the lawful purpose(s) for which it was obtained. If you consent to marketing, any information we use for this purpose, will be kept with us until you notify us that you no longer wish to receive this information.

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T: 01872 240 567