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Privacy Policy

Privacy Policy 2019

 

Truro Arts Company, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and shop, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

We may change this Policy from time to time so please check with us or on our website page occasionally to ensure that you’re happy with any changes.

Any questions regarding this Policy and our privacy practices should be sent by email to arts@truroartscompany.co.uk or by writing to Truro Arts Company, 26 River St, Truro, TR1 2SJ. Alternatively, you can telephone 01872 240 567

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Personal Information – what information do we collect?

When you make an enquiry or booking, we may ask you to provide certain personal information including your full name, email address, home address, contact number and payment details. when you visit our website we may also collect information on an ongoing basis through on-line analytics tools about what pages you access or visit, and information about your use of our site, for example the pages viewed, the website from which you came to visit our site, changes you make to information you provided to us and your transactions including by use of cookies.

What Legal Basis do we Rely on When Collecting and Processing Personal Data?

Performance of a contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online workshop booking, we will use your information to carry out our obligation to complete and administer that booking under the contract that we have with you.
Legitimate interests: We may use your information for our legitimate interests, such as provide you with the best suitable content of the website and emails, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.
Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us or unsubscribing from the mailing list.

 

What do we use your Information for?

We may use your information for the following purposes:

·        in the normal course of our business and to allow us to register you to attend workshops.

·        To allow us to manage your booking on the basis that processing is necessary in order to for you to attend.

·        To communicate with you including sending you information about products and workshops which we think may be of interest to you. You will be able to opt-out of such communications at any time by clicking on the unsubscribe link.

·        To validate your information to check that the data we hold about our customers is accurate, consistent and up to date on the basis that processing is necessary in order to perform our contract with you to provide our services;

·        in pursuit of our legitimate interests, to record CCTV footage to ensure the safety and security of our premises, staff and customers;

·        to comply with any legal obligations to which we are subject

An example is where you have signed up your child for the Children’s Art Club, and we need to record their details to enrol them onto the course and have on file information relating to Emergency numbers and Doctors details.

 

Who do we share your information with?

The information and data we collect is important for us and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes. We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, for example the processing of direct debit payments, but they are bound by our privacy policy and may not use this information for their own purposes.

 

How Long do we Store Your Personal Data For?

We only store your personal information for as long as necessary for the purposes listed under the ‘What do we use your information for?’ section and to meet our legal obligations as a company. If you consent to marketing, any information we use for this purpose, will be kept with us until you notify us that you no longer wish to receive this information.

What are Your Rights?

Access to your personal data: You have the right to request a copy of any information which we hold about you.
Right to withdraw: Where you have given your consent for us to use your personal data, you may withdraw your consent at any time.
Rectification:You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you.

Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us specifying why you would like us to delete your personal data. Right to object: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us on the contact details above, providing details of your objection.

Cookies Policy

Cookies are small files saved to your computer’s hard drive that track, save and store information as well as your interactions and usage of our websites. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalised experience while using our site. Where applicable the website(s) uses a cookie control system allowing you on your first visit to the website(s) to allow or disallow the use of cookies on your computer/device.

You are advised that if you do not consent to the use and saving of cookies from the website(s) on to your computer hard drive then you should take necessary steps within your web browser security settings to block all cookies from this website and its external serving vendors.

​Our website uses cookies software provided by Google Analytics to monitor visitor usage to better understand how the website is used. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.

Security and Data Storage

We will treat your information in strict confidence and will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, and data stored on our IT systems, the website(s) and associated databases.

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Contact

If you have any queries relating to this Privacy Policy or our use of your personal data, please contact us.

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